No quote request gets lost

A quote form usually fails without a sound: the email goes to spam or the sender breaks, and the request is gone. You cannot tell a quiet week from a broken form.

1. 01

   A saved copy of every request, before any email

   The request is written to the app first and emailed second. If the email fails, the request is still in your Requests list, with its name, email and items.

   Store first, then email (app/lib/proxy.ts)

2. 02

   You see which requests were emailed

   Each request shows its email status: Waiting, Sent or Failed. Press Resend email on any of them. The reply goes straight to the person who asked.

   Per-request delivery status and a Resend email button

3. 03

   A warning when something is wrong

   A failed email is retried after 15 and 60 minutes. If it still fails, you get one alert. Another alert comes if requests stop for far longer than your store's usual gap.

   Delivery alert and zero-request alert

4. 04

   From request to draft order in one click

   Press Create draft order on a request. Products from the request become real lines in the draft order. A general enquiry becomes a custom item at 0.00 for you to price.

   Draft order button, write_draft_orders scope only

5. 05

   The form keeps your prices visible

   The form does not hide prices. It sits on your product page and your cart. It still works if the shopper has JavaScript turned off, and it carries no Cartkept branding.

   A plain HTML form posted to an app proxy

1. 1

   Add the form to your theme

   The Home page of the app has a three-step setup guide with a link into your theme editor. Add the form block to your product page, your cart, or both.

2. 2

   Choose the address and the fields

   In Settings, type the address that should receive requests. Phone, company and message can each be hidden, optional or required. Name and email are always asked.

3. 3

   Send yourself a test request

   The Home page has a Send test request button. Check that the request shows in Requests and that the email arrives.

4. 4

   Answer from your inbox

   Requests arrive by email with Reply-To set to the shopper. Open Requests in the app to resend an email or create a draft order.

• Every request is counted as stored

  The shopper sees the thank-you only after the request is saved. A failure of the email never turns into an error for the shopper.

• Failed emails are retried, then you are told

  Three attempts: at once, after 15 minutes and after 60 minutes. Then the request is marked failed and you get one alert email, not a stream of them.

• Silence is watched against your normal pace

  Once your store has at least 8 requests over at least 7 days, a gap far longer than your usual one triggers an alert, and a second email when requests return. Smaller stores get no such alert.

• The Home page shows the current state

  A health card shows the last request, its delivery status and any problem, such as no recipient address, a failed email or a quiet period.

Scope requested

write_draft_orders only

Email attempts per request

3: now, +15 min, +60 min

Notification emails per store

200 per day

Message length

2,000 characters

Requests kept

3, 6, 12 or 24 months

Requests listed in the app

The latest 50

Not stored

IP address, browser, page URL, cookies

Stored about the shopper

Name, email, and any fields you switch on

If you uninstall

On uninstall the app stops sending emails for your store at once. Saved requests are deleted when Shopify sends its shop-erasure notice, about 48 hours later. You can also delete any single request in the app.

The Free plan

One form on your product page and cart. Every request is saved and listed with its email status. Resend email, the alerts and the draft order button are included. Notification emails are limited to 200 per store per day.A paid plan is planned. It does not exist yet, and Free stays.

More detail: Privacy and Terms.

1. 8 October 2026

   First release, in Shopify App Review

   New

   • A quote form for your product pages and your cart, added from the theme editor with no code.
   • Every request is saved in the app before it is emailed to you, and each one shows whether the email was sent.
   • If an email fails, the app tries again, then emails you once, and once more when it recovers.
   • Resend a request's email, or turn a request into a draft order in one click.
   • Choose which of phone, company and message the form asks for, and how long requests are kept.
   • The form matches your theme's colours and fonts, and still works without JavaScript.

Every product's changelog